TERMS AND CONDITIONS

Refunds cannot be given once your details have been submitted to the relevant agency. Shop 4 Documents can not offer cancellation rights as the orders are directly processed into the relevant government systems, leaving us unable to stop the system. If a BMD certificate can not be processed we will part refund once we have taken a search fee of £8.50 for a standard service and £25.00 for a Priority service. In the unlikely event that we make a mistake on a certificate we will send you a corrected certificate as soon as you notify us of our mistake, you must do that within 7 days. 
Postage paid in advance will be refunded in full if we do not dispatch a document or a result, however postage will not be refunded if we need to write to you to pass on the results of a negative search or any other correspondence in relation to the order.
4.1a Should you purchase a copy of a will from us and the search returns to trace. 50% of the original fee will be deducted to cover our admin and search fees. You will be given the option of a further search or to request the refund.
 4.2   On accepting a request for services from you we will acknowledge our acceptance and confirm by way of e-mail. Our acceptance of   instructions is deemed to have occurred at the time of our sending the e-mail and not at the time of your receipt. 4.3   Until we receive further instruction from you we will keep, to your credit, any application or filing fee that is returned to us on the rejection of any application or filing. 4.4   We act as an agent for you when dealing with any registry or Revenue authority in any jurisdiction. Any fees, levies, fines, excises, penalties, excess charges, licences, duties, taxes, registration fees, search fees or other   costs incurred are done so on your behalf as a disbursement whether or not we   consulted with you prior to paying the aforementioned.
5. Price and   Payment
5.1   The prices payable for services that you order are set out on our site. We reserve the right to vary these prices from time to time and post such changes on our site.  
5.2  Payment will be made by credit/debit card, paypal or cheque or postal order, in person or by bank transfer.
5.3   You agree to pay the prices set out on our website for services selected by clicking the buy now button.
5.4 Documents will be ordered once we are in receipt of cleared funds.
5.4  All documents shall remain our property until payment is received in full
6.  Performance & Delivery
6.1   Time is not of the essence for the performance of the services. We will use all reasonable  endeavours to meet the time estimates given on our site but these remain estimates and in particular we accept no responsibility for delay caused by third parties or for reasons outside our control (such as the unavailability of  the world wide web or for computer systems or telecommunications failure, industrial action or where outside agencies systems have failed, ).Delivery times quoted are given in good faith. At certan times the process may be slower due to busy time of year eg: certificates required for passports etc, we will endevour to announce on our website any such delays and whilst in around 99% of the ordered products are adhered to they do not form part of our contract the given time is based on working days and is deemed to commence on the next working day following receipt of order and payment. 
Delveries within the UK are despatched by Royal Mail .  You are given the option of selecting  methods of deivery at checkout ie: Special delivery and Recorded Delivery.
6.2 Delivery overseas is charged at a standard fee of £10.00 the certificate will be despatched via Royal Mail airsure or International signed for depending on destination. Tracking details will be sent via email. If the customer does not pay for international signed for then the certificate can be sent by standard airmail.
We cannot be held responsible for lost or non receipt due to the mail service.
All Documents are despatched with a return address .If your item is returned we will contact before re sending,
Shop 4 Documents will at our discretion  issue additional documents/ certificates at no extra charge to the customer.  
However you must inform us within 7 days that the goods have not arrived so we can commence our investigations.
6.3   We are not obliged to accept any request or to continue to perform any service. We reserve the right to reject any request or to discontinue the performance of any service   without liability.
7. Exclusions  and Limitations
7.1   We make no   representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in our site. The information contained in our site may contain technical inaccuracies or typographical errors and is intended to be a general indication of our services only. Any implied terms including those as to quality, fitness for purpose,  compliance with description or sample are excluded unless you deal as a  consumer. If you do deal as a consumer these terms do not affect your statutory rights.7.2   Except in claims relating to death or personal injury resulting from negligence or as otherwise prescribed by law our liability for any loss or damage (compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss   of or damage to property and claims of third parties) arising out of any single   claim will be limited to the value of re-supplying the relevant product or   service to you.7.3   You agree that  this limitation is reasonable having regard to the nature of our site and in   particular given that when you purchase information or services through our site   you will enter into a separate contract with us in each case.7.4   Each of the provisions of this clause 8 shall be construed as a separate, and severable,  provision of these terms and conditions
.8.    Variation
8.1    We reserve the   right at any time without notice to revise the content of our site (including  the services offered by us) and the terms and conditions. The current version of   our terms and conditions will be posted on our site and by continuing to use our   site you will signify that you agree to be bound by those terms and conditions   as amended from time to time
9.   Termination of   Access
9.1   We reserve the right in our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide the service to any user that is in   breach of the terms and conditions
10.    Link to other sites
10.1   Certain links, including hypertext links, in our site may take you outside our site. Links are   provided for your convenience and inclusion of any link does not imply   endorsement or approval by us of the linked site, its operator or its content.  We are not responsible for the content of any website outside our   site.
11.    Force   Majeure11
11.1   We shall not   be liable to you for any breach of the terms and conditions or any failure to provide or delay in providing our services through our site resulting from any   event or circumstance beyond our reasonable control including, without   limitation, breakdown of systems or network access, fire, explosion or   accident.
12.  Privacy
12.1   You agree that   we may collect, store, and use information about you in accordance with our Privacy Policy. You acknowledge and agree to be bound by the terms of our  Privacy Policy.
13. Ownership Rights
13.1  All rights in  the design, text, graphics and other material on our site and the selection or   arrangement thereof are the copyright of us or other third parties. Permission is granted to electronically copy and print in hard copy portions of our site  solely in connection with the acquisition of goods or services through our site.  Any other use of materials on our site (including reproduction for purposes  other than those noted above and alteration, modification, distribution, or  republication) without our prior written permission is strictly   prohibited.
14. Third Party Rights
14.1 These terms and conditions are not intended to be enforceable by any third party as provided  by the Contracts (Rights of Third Parties) Act 1999.
15. Jurisdiction
15.1 Our relationship with you will be governed by English law and will be subject to the  exclusive jurisdiction of the English courts.
16. Offshore work
1. If you instruct us in relation to work which will be carried out outside Great Britain we may, as your agent, directly or through an intermediary request another contractor to carry out some or all of this work for you. In such circumstances we have no control over the activities of those providing the service to you ("Third Party Contractors"). We take all reasonable care to choose Third Party Contractors with good reputations and in instructing them on your behalf. We accept no responsibility however for the services Third Party Contractors provide to you nor for any errors or omissions in their work product. If a mistake is made by Third Party Contractors that causes you loss, we will, on being properly secured by you as to costs, co-operate with you in bringing proceedings against the contractor concerned. Acting as agent we shall pay the charges of Third Party Contractors on your behalf and recharge them to you with our own agency fees.
17. Complaints Shop 4 Documents apprectiate your custom and will endevour to satisfy any complaints within 48hours.  In the Unlikey event you are not satisfied with the service supplied and your query has not been resolved to your satisfaction within an email or phone call .(email is not proof of service)  Please write to us at : 1st Floor Offices, Portman Buildings, Bulwark, Chepstow, NP16 5QZ